Effectively managing a relationship with your customer base is absolutely critical to running a successful Powersports business. Not only will a CRM strategy help you to establish a loyal customer base and address issues before they become problems, but when done properly can generate enormous additional income for your business! Having a CRM program, that is integrated with your dealer management system is the only way to truly maximize your customer relationship efforts! With an integrated BiT Powersports CRM system in place you will accomplish these tasks in minutes, not hours or days!
Not really sure if you need a CRM? Ask yourself the following questions:
Do you want to be able to run an actual organized sales campaign without spending days or weeks contacting your customers?
Do you want your sales staff to follow up with EVERY customer AFTER the sale (without taking time out of their schedule?!)
Do you want the ability to create, manage, track, and report on surveys? In minutes, not days?!
Would you benefit from AUTOMATICALLY generating emails, mailers, surveys, triggered by the sale of a unit, or even a specific work order status?
Right now, can you easily and quickly notify a specific group of your service customers to notify them of a recall or service bulletin pertaining to their unit?
Would your sales department benefit from being able to notify, in minutes, a specific group of prospects to notify them of a sale or even weekend promotion?
Would your service department gain any additional business if you could send out a mailer to every sales and/or service customer you ever had advertising promotions on winterizations, or spring services?
Would your like to notify your customer that their special order parts are in, or that their service unit is ready for pick-up via SMS Text message or e-mail?
If you answered yes to any of these questions, then you do need a CRM. Our CRM module integrates directly with the other modules in your Powersports Dealership. This eliminates hours of time each week, that would otherwise be wasted on duplicate entry, and eliminates input errors.
The CRM module will run Auto-Events based on specific actions that happen every day at your Powersports Dealership, which will automate a huge portion of your CRM strategy. This save you and your staff time, portrays to your customers that you are there for them, even after the sale or service.
You can send bulk mailers and emails specific segments of your customer and prospect base, and drive more revenue to your sales, service, parts, and /or even rental / storage departments!
You will be able to survey your customers and get useful and timely feed back to make better decisions and adapt to changing demands of your customers.
If you sell or service powersports type major units and deal with retail customers, you need an INTEGRATED CRM software system.
